New issue tracker

Still looking for some decent web based help desk software.

Now trialing outhttp://synapse.zendesk.com/home

What are the goals of web based helpdesk ?

Have specific users expressed a need for this ?

I need a way to track bugs ... I don't have a bug tracker at present. So, few bugs [H]

Are you sure there are that many bugs that requires a bug tracker.

Most bugs are solved in hours, not weeks.

There are some bugs present ( mainly gui to do with resizing ) that have been there for months.

It might also encourage you to report bugs ( eg. the no repeats ) instead of sitting on them!

On Zendesk, I can only view my own issues, right?

Not sure .. enter one and I'll check.

If every user is assigned to the same organization they can see all the tickets ( I"m told )