Faxing in Synapse - which product to integrate ?

4. Found out why, I set the printer to "Adobe PDF".

does it create searchable PDF? if not, is there a way to automate the process of concerting?

Tried to convert the fax PDF files to searchable PDF in Paperport. A 22 KB file was turned into a 635 KB file! Using MRC option resulted in a 290 KB file. Any idea why is that? I used "save as", selected "searchable PDF" option, color and resolution used "original" and "smallest file size" option.

One way to get a reasonable file size is to print the file to "Paperport black & white image" printer and set in Paperport to print to searchable PDF. However, Paperport send the file to the current open folder by default. Meaning if I set Snappy Fax to automatically print to Paperport, I may not know which folder the file went since Paperport may be doing scanning on different patients and Snappy Fax is working on the background. Any suggestions?

Another alternative is to use the same fax folder for Paperport scanning, without using [PPort] button to create folder for each patient. All faxes and scans go to one common folder and the receptionists sort everything from there.

Unfortunately, print the file to "Paperport black & white image" printer doesn't work, I got corrupted tif files as well.

Will have to take a look

Haven't found any. Strangely enough, Snappy Fax network server successfully printed to "Paperport black & white image" printer automatically and generated searchable PDF on Paperport desktop! I am playing with the trial versions of both now. I may have to look elsewhere other than Snappy Fax.

Jason, what's your solution now? Do you OCR incoming fax?

Now I made a "Fax and Scan" folder. I set Snappy Fax to print to searchable PDF files saved automatically in this folder. This is also the default scan folder for Paperport and Synapse. The receptionists will sort the incoming faxes and decide whether to file them to Synapse server, print them or discard them. So when they are busy checking in patients and scanning intake forms and insurance cards, incoming faxes are not ignored. Print them out and scan them again would cost more time and money. Actually, I was forced to do so today since our main multifunction machine's drum went out and all incoming faxes print out terribly and not scannable.

I may not be able to use Graham's method since we're two MDs. My associate is still using paper and not used to the paperless idea yet.

Snappy Fax server failed to receive faxes for certain places?

The receptionist noticed problem recieving faxes from Quest and another physician's office, most other faxes are fine. I had to quit Snappy Fax and forward these faxes to the fax machine then restart Snappy Fax afterwards. Any quick answers here?

Re: Snappy Fax server failed to receive faxes for certain places?

Conexant D850 56K v. 9x DFVc Modem
came with the Dell PC.

Re: Snappy Fax server failed to receive faxes for certain places?

Dell charged $30 for it, guess it belongs to category of cheap winmodems

Have the current driver - driver was written in 2004 though - 3 years old

Do you have specific model you recommend? Or, which are you using?

So far I have known problem with two places

Will look into that

Probably I should do that too. I just ordered another PC from Dell for our other office with the same modem - before I heard of the problem. Had I knew that, I would have ordered one without modem and get a better modem. I will try the trouble shooting method from Snappy fax and see if there is any luck. What about an external modem connected to Synapse server PC - I know Graham doesn't like the idea of using anything else on the server.