Postscript variable settings lost after upgrade

Everytime after upgrading the client to a new version, the settings will be lost and need to be set again.

Under Settings tab, Letters tab, The PostScript Provider-template and patient template. I changed the arrangement of the variables but the change gets lost after each upgrade. Everything else is saved fine.

Hmm.. could be something I did.

Yesterday, I upgraded at home, I had to reset the letter postscript templates - this happened a few times before. Today, I upgraded in the office, the letter template settings were already saved. But on the receptionist's workstation, the "scan directory" setting was lost and need to be reset. I did click [save config] every time. Any idea?

I know that. Unfortunately, I have to do all these settings thing myself since it will take the secretaries forever to figure anything out. It's faster to do it myself than teach them how to do it. I do need to block out some more time to give them some more crash courses.

Part of the problem is that the secretaries are mostly technophobic and are reluctant to spend time to play with the program. They do what you tell them to do. Part of the problem is that we are also experimenting, the program is updated frequently, I am learning the new features myself during usage. I told them to use paperport button initially and later changed to not to use this button, etc - this was enough to get them confused. With the busy daily schedule, it's not easy to keep everyone of them on the same page. Maybe we should have a Quick User Guide - but they probably won't even bother reading it, they will never have the interest and be willing to spend time coming to this forum...