Failed Document import, Import button disappears, document not transferred to server.

Discussion in 'Bugs & Issues' started by Jason, Sep 6, 2007.

  1. Jason

    Jason Developer / Handyman Staff Member

    My secretary gets this from time to time. I wonder if it is a LAN issue I am having. Ideas ?

    When she hits [Synpase Import] the document doesn't transfer and she has to restart synapse or, I believe, all subsequent imports won't work. She would at least have to exit the [Add New] popup.

    Attached Files:

  2. Graham

    Graham Developer Staff Member

    What happens after clicking on "Synapse Import" is that the button is hidden to stop users from clicking it again.

    The file transfer then starts, and Synapse waits for confirmation that the file has been received.

    Once the confirmation has been received, the source file is deleted and then the button is visible again.

    If the button never reappears, then the transfer failed at some point.. which does suggest a network issue.

Share This Page