Messaging staff about a result interferes with filing.

Discussion in 'Bugs & Issues' started by Jason, Feb 21, 2013.

  1. Jason

    Jason Developer / Handyman Staff Member

  2. Graham

    Graham Developer Staff Member

    not a caching issue?
  3. Jason

    Jason Developer / Handyman Staff Member

    No, I can restart synapse and the result is there.
  4. Jason

    Jason Developer / Handyman Staff Member

    Happened another 5 times.
    When I file it ... it's gone ... but when it refreshes seconds later ... it comes back.
  5. Jason

    Jason Developer / Handyman Staff Member

    Well, I think I have this figured out.
    When I send the message, I have to leave results. (which I dont like)
    When I go back to results, I usually file the item right away.
    2 or 3 seconds later it refreshes ... and my filed results come back.

    Is it possible to send a message from the INBOX ? Not even going to Messages ?
  6. Graham

    Graham Developer Staff Member

    Well, I can't replicate this error.
    From dashboard/results, click on "Staff" and send a message.
    Get a message sent poup.
    Click on the dashboard/results again, and file it.
    It remains filed.
  7. Jason

    Jason Developer / Handyman Staff Member

    I keep getting it.
    synapse.item.filed.but.still.in.inbox.jpg

    I can't seem to find a pattern to how it happens.

    I don't think it is related to messaging staff.
  8. Graham

    Graham Developer Staff Member

    You will need to reliably reproduce this in order for this to be fixed :(
  9. Jason

    Jason Developer / Handyman Staff Member

    Had it happen again.
  10. Jason

    Jason Developer / Handyman Staff Member

    Sometimes I have to click a result in my inbox because it doesnt open automatically.
    It might be that.
    upload_2014-9-10_8-41-26.png
  11. Jason

    Jason Developer / Handyman Staff Member

    Happened again. This time it was after I sent a message to my [staff] in the previous result.
  12. Jason

    Jason Developer / Handyman Staff Member

    Happened again. This time it was after I sent a message to my [staff] in the previous result.
  13. Jason

    Jason Developer / Handyman Staff Member

    After I send a message to my staff about a result.

    I then see the appointments refresh.
    upload_2014-9-12_16-11-9.png
    and then the result that I just filed comes back !

    I then get this popup afterwards
    upload_2014-9-12_16-11-54.png
    Which I dont use ... I always click upload_2014-9-12_16-12-12.png

    After I click upload_2014-9-12_16-12-26.png , I never get the .jpg view again ... until I send a message about a result to my staff ... go back to results .... [File] result ....
  14. Jason

    Jason Developer / Handyman Staff Member

    It's pretty repeatable for me now.
  15. Jason

    Jason Developer / Handyman Staff Member

    I think I've figured it out.
    I am able to replicate or avoid the issue.

    The reason for the result "not filing" is I am filing too early (Synapse isn't ready)

    After sending the message....
    I close this
    upload_2014-9-15_13-40-56.png
    Then click on the
    upload_2014-9-15_13-41-13.png
    to bring the results back.

    I usually hit file right away ...
    upload_2014-9-15_13-38-24.png

    The problem is .... I dont know when Synapse is ready for me to file.
    I can tell (I think, some of the time) it is ready to file by waiting for the Apppointments to refresh.
    upload_2014-9-15_13-34-14.png

    Is there a way of preventing upload_2014-9-15_13-38-24.png before synapse is ready ?

    Attached Files:

  16. Graham

    Graham Developer Staff Member

    I tried this. I sent a message to myself. After the ok comes up, I click on "File" which I can still see in the results pane ( shrunk), and it works. I didn't need to switch to full size results pane.
  17. Jason

    Jason Developer / Handyman Staff Member

    That works.
    Interesting work around :)
  18. Graham

    Graham Developer Staff Member

    Everything is asynchronous so sometimes you get issues like this.
  19. Jason

    Jason Developer / Handyman Staff Member

    After I click [File] and then expand the Results .. it takes 9 seconds for the Results to get ready. That's a long time !
  20. Graham

    Graham Developer Staff Member

    how many results do you have to classify?

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