Bug: Diagnoses Popup while reviewing inbox crashes client

Discussion in 'Synapse' started by Jason, Jan 30, 2011.

  1. Jason

    Jason Developer / Handyman Staff Member

    I am re-trying the Results in the INBOX. It is faster with the PDFs displaying in PDF X-Change Viewer vs. the Browser.
    I am not getting an error.

    Then clicking anything in the Diagnoses popup brings a browser crash.

    Interestingly, Synapse turns green !

    Attached Files:

  2. Jason

    Jason Developer / Handyman Staff Member

    Clicking PDF icon makes Synapse Green.
    [​IMG]
  3. Graham

    Graham Developer Staff Member

    If you're reviewing results ... Synapse no longer loads up all the patient record, just the results to increase the speed of loading the record. that means the diagnoses and medications are not available. the window changes to a darker color to indicate this. To get the diagnoses, you have to explicitly click on the patient's name in the result.

    It has done that for a very very long time.
  4. Jason

    Jason Developer / Handyman Staff Member

    I'm surprised that loading something as small as Diagnoses or Surgeries would slow down Load times.
    I certainly want the inbox to be as fast as possible.

    Clicking on the patient's name in the Result doesn't seem to work ?
    I had to click on their name in the cache.

    Would it be hard to set up Popups (especially Diagnoses and Surgeries) such that if they were running in "non-loaded mode" and someone wanted to see them (ie. Pressed F5 for diagnoses ...) that the patient's record could be loaded ? This would prevent the need to error trap the Diagnosis popup. An alternative would be that popups have a "Load" button on the popup itself ?
  5. Graham

    Graham Developer Staff Member

    I'm not seeing an error ... but I think it's possible.

    I'm clicking on HL7 results .. perhaps that is the difference.
  6. Jason

    Jason Developer / Handyman Staff Member

    This is still happening.
  7. Graham

    Graham Developer Staff Member

    I think you need a movie to show me what is happening ...
  8. Jason

    Jason Developer / Handyman Staff Member

    When reviewing the inbox ... I press F5 to pull up the Diagnoses Popup. When I click on ALL, I get the error message.
    inbox.cant.add.diagnosis.clicking.all.gives.error.crash.jpg

    Note: the green background indicating operating in reduced loading mode.
  9. Graham

    Graham Developer Staff Member

    Did you update to latest build?
  10. Jason

    Jason Developer / Handyman Staff Member

    It says b65, but the expiry date was May 1, 2012.
    I just updated and it still says beta65, but the exp date is june 2012.

    As you say, the error is fixed.
    Excellent :)

    diagnoses.popup.synapse.blank.after.Function.key.jpg
    When I press F5 (diagnoses) I get a blank popup and hitting [ALL] works great to restore all the diagnoses.
    It works pretty good, although it would be nice not to have to click [ALL]. But if it saves significant overhead .... the compromise is fine.
  11. Graham

    Graham Developer Staff Member

    Now you have to identify all the other things that need to load on demand :)
    Jason likes this.
  12. Jason

    Jason Developer / Handyman Staff Member

    If I am reviewing the inbox and press F6 (Surgeries) ... I get the wrong patient data.

    synapse.F6.surgeries.gives.wrong.pt.info.jpg

    If you click [ALL] in F5 (Diagnoses) and then go back to F6 (Surgeries) the right data is there.
  13. Graham

    Graham Developer Staff Member

    interesting ....
  14. Graham

    Graham Developer Staff Member

    Ok, I see the issue. The procedures data is not cleared when a new patient is selected unless it gets written over by new data. Easy fix.
    Jason likes this.

Share This Page