license expired message - please contact

Discussion in 'Synapse' started by Jason, Feb 25, 2011.

  1. Jason

    Jason Developer / Handyman Staff Member

    Anyone else get this message ?
    Vance does. And I do as well.

    synapse.EHR.read.only.jpg
  2. Graham

    Graham Developer Staff Member

    log this to the tracker.
  3. Jason

    Jason Developer / Handyman Staff Member

    I really need this BUG fixed.
    :(
  4. Graham

    Graham Developer Staff Member

    Is it logged to the tracker? That's where bugs are prioritized.
  5. Jason

    Jason Developer / Handyman Staff Member

    Could this be a Bug from using Classic not Modern ?
  6. Graham

    Graham Developer Staff Member

    I don't think so .. I've only seen this bug once, and I'm not a classic user.
  7. Jason

    Jason Developer / Handyman Staff Member

    Any thoughts here ?
    We keep getting this error.
  8. Jerry

    Jerry Administrator Staff Member

    I got this error a couple of times too. At the time, I had once instance of client 54 running and one instance of client 57 running on the same machine (because 54 worked with acroforms but not Rx faxing, and 57 worked with Rx faxing but not acroforms... that's since been fixed). When I got the read-only mode error message, I just closed out all the synapse clients (in Windows taskmanager, took 'em all down), and relaunched and the error went away. I haven't been able to recreate it since.
  9. Jason

    Jason Developer / Handyman Staff Member

    synapse.cant.add.new.result.jpg
    I got the read only when trying to add a result.
    Rebooting Synapse always solves this ... until the next time.
  10. Jason

    Jason Developer / Handyman Staff Member

    synapse.read.only.dec.6.2011.jpg

    This error is quite persistent.
    It really bugs the staff. Any ideas ?
  11. Graham

    Graham Developer Staff Member

    I only see this if I leave a client logged in over a day. Need to login each day.
  12. Jason

    Jason Developer / Handyman Staff Member

    That's probably why I get that.
    Can that be fixed ?
    or would that be a requirement: must shut down clients daily.

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